Shipping policy

At Yukiva, we are committed to providing a clear and reliable delivery experience. This policy outlines how we process and ship your orders.

Shipping Locations

We currently ship to:

  • United Kingdom
  • United States
  • Currency: GBP & USD

Shipping Costs

  • Free standard shipping on all UK & United States orders
  • No minimum order value required

Order Processing

Order Cut-Off Time

  • Orders placed before 5:00 PM (GMT & EST ) are processed the same business day
  • Orders placed after this time are processed the next business day

Handling Time

  • 1–2 business days (Monday–Friday, excluding bank holidays)

Delivery Time

Transit Time

  • 6–8 business days (Monday–Friday)

Estimated Delivery Time

  • 7–10 business days from order date

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays or high demand periods.

Order Tracking

  • All orders include tracking
  • You will receive a tracking number via email once your order has been dispatched
  • You can track your order via our Order Tracking page

Shipping Carriers

We work with trusted delivery partners, including:

  • Royal Mail
  • Evri
  • UPS
  • USPS
  • FedEx

Carrier selection may vary depending on your location and availability.

Delivery Issues

If you experience any issues with your delivery, please contact us as soon as possible.

Lost or Missing Orders

  • If your order is confirmed lost by the carrier, we will offer a replacement or full refund at no extra cost

Delayed Orders

  • Delays may occur during peak periods or due to external factors
  • We will assist in tracking and resolving any delays

Incorrect Address

  • Customers are responsible for providing accurate shipping information
  • We are not responsible for orders shipped to incorrectly provided addresses

Contact Information

Store Address:  100 Broomhall Road, Blackley, Greater Manchester M9 8PA

Store Email: info@yukiva.com

Store Phone: +44 161 391 0550

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page.