FAQ

Welcome to Yukiva. We’re here to make your experience simple, clear, and enjoyable. If you need any further assistance, our support team is always ready to help.

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How long will it take to receive my order?

Orders are processed within 1–2 business days. Once dispatched, delivery typically takes 6–8 business days.

Estimated delivery time: 7–10 business days.

For full details, please view our Shipping Policy.

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Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom.

For more information, please refer to our Shipping Policy.

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Where is Yukiva based?

Yukiva is a UK-based online store, delivering thoughtfully designed pieces to homes across the United Kingdom.

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Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours of placing it.
Please contact our support team as soon as possible to request a cancellation.

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What if I receive a defective product?

If your item arrives damaged or defective, we will replace it at no cost.
Please contact us within 30 days of delivery, and we’ll resolve it quickly.

More details can be found in our Return Policy.

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What is your return policy?

We offer a simple and hassle-free return process.

You can find full details in our Return Policy.

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When will I receive my refund?

Once your return has been received and inspected, your refund will be processed.
Funds are typically returned to your original payment method within 7 business days, depending on your bank.

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Do you offer warranties or guarantees?

Yes, all purchases are covered by a 30-day guarantee for your peace of mind.

Please refer to our Return Policy for full details.

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How can I contact customer support?

You can reach us via our Contact Us page or by emailing:
info@yukiva.com

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Do you ship internationally?

At this time, we only ship within the United Kingdom.

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Do you have a physical store?

No, Yukiva operates exclusively online. This allows us to offer a wider selection and maintain competitive pricing.

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How do exchanges work?

Exchange instructions are outlined in our Return Policy.

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Can I place bulk or business orders?

Yes, we offer bulk purchasing options.
Please contact our support team for more information and pricing.

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How can I track my order?

Once your order has been dispatched, you will be able to track it via our tracking page.

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Security & Fraud Prevention

To protect our customers, Yukiva reserves the right to cancel or hold orders suspected of fraudulent or unauthorised activity.

Additional verification may be required for certain transactions. If you experience any issues, please contact us directly and we’ll assist you promptly.

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Contact Information

Store Address:  100 Broomhall Road , Blakley , Greater Manchester M9 8PA

Store Email: info@yukiva.com

Store Phone: +44 161 391 0550

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.